Terms & Conditions — Velaora

Welcome to Velaora. Hum aapko shukriya kehte hain for choosing our curated, handcrafted jewellery pieces. By using our website and purchasing through it, you agree to the terms laid out below — crafted to protect our artistry and ensure an elevated client experience.

1. General

Velaora is a luxury jewellery brand dedicated to refined craftsmanship and timeless design. By accessing our website and transacting with us, you acknowledge and accept these Terms & Conditions. Velaora reserves the right to update these terms from time to time to reflect evolving standards of service and exclusivity.

2. Our Creations

Every Velaora piece is crafted with intention. As our jewellery is handmade, subtle variations in finish, tone, or detailing are intrinsic to the charm and uniqueness of each product.

• Product imagery captures the essence and details, but actual pieces may vary slightly.
• Bespoke and customized pieces are created after a confirmation conversation — ensuring your vision is realised precisely.

3. Orders & Payments

Upon placing an order you will receive an order confirmation via email or SMS. Payments are processed through secure gateways available at checkout. Velaora reserves the right to decline or cancel orders in case of suspected fraud, pricing errors, or stock unavailability.

4. Shipping & Delivery

Each order is lovingly packaged to reflect the premium experience. Estimated delivery timelines are provided at checkout; however, courier delays or unforeseen events may affect delivery times. Customers are responsible for providing accurate shipping information — Velaora is not liable for failed deliveries due to incorrect addresses.

5. Returns & Refunds

Please consult our Return Policy for full details. Note that bespoke and personalized pieces are final sale and cannot be returned or exchanged, except where a piece arrives damaged or defective.

6. Intellectual Property

All designs, images, written content, and branding on this website are the intellectual property of Velaora. Any reproduction, distribution, or commercial use of our content without express permission is prohibited and will be pursued to the fullest extent permitted by law.

7. Limitation of Liability

Velaora designs jewellery for personal adornment. We are not liable for allergic reactions or damages arising from misuse, improper care, or modifications by third parties. Our total liability for any claim arising from products sold on this site is limited to the purchase price of the relevant product.

8. Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute shall be subject exclusively to the jurisdiction of the courts in [Ambala, India].

9. Connect With Us

For inquiries, bespoke requests, or aftercare assistance, our client concierge is standing by.