Return & Exchange Policy

At Velaora, every piece of jewelry is handcrafted with love and care. We want you to feel confident and happy with your purchase. If for any reason you are not satisfied, our return and exchange policy is designed to make your shopping experience smooth.

Eligibility for Returns

• Returns or exchanges are accepted within 7 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Customized or personalized items are not eligible for return.

How to Request a Return

1. Email us at support@velaorajewels.com with your order ID.
2. Our team will confirm your request and provide return shipping details.
3. Once we receive and inspect the item, your refund or exchange will be processed.

Refunds

Refunds will be credited to your original payment method within 7–10 business days after we receive the returned item. Shipping charges are non-refundable.

Exchanges

If you wish to exchange for another product, kindly mention the replacement item in your email request. Price differences (if any) will be adjusted accordingly.

Need Help?

For any questions regarding returns or exchanges, please contact us at support@velaorajewels.com.