How we handle customer information.

This policy explains what information Velaora Jewels may collect when you browse, contact us, or place an order on our website.

Last updated: July 9, 2026

Information We Collect

Name, phone number, email address, and delivery address when you place an order or contact us.
Order details such as selected products, quantity, payment status, and shipping status.
Messages submitted through our contact form, WhatsApp, email, or social channels.
Basic website usage information that helps us improve the shopping experience.

How We Use It

To process orders, share order updates, and arrange shipping.
To reply to support, return, refund, shipping, and customisation requests.
To improve products, website pages, customer service, and fraud checks.
To send important service messages related to your order or account.

Payments

Online payments are handled through the payment options shown at checkout. We do not ask customers to share card passwords, UPI PINs, or banking passwords with us.

Sharing Information

We may share only the information needed with delivery partners, payment partners, or service providers so your order and support requests can be completed. We do not sell customer personal information.

Your Choices

You can contact us to correct your information, ask about your order data, or request reasonable deletion of personal details where we are not required to keep them for order, tax, fraud-prevention, or legal record purposes.

For privacy questions, email support@velaorajewels.com or visit our Contact page.