Clear return help for handmade jewellery orders.

Return Eligibility

• Contact us within 7 days of delivery for return or exchange help.
• The item should be unused, unworn, and returned with original packaging where possible.
• Please share your order ID, photos, and a short explanation so we can review the request.
• Items damaged by misuse, wear, or improper storage may not be eligible.

Customised Items

Customised or personalised accessories are made specifically for the customer. These items are generally not returnable unless they arrive damaged, defective, or different from the confirmed custom details.

Damaged or Wrong Item

If your item arrives damaged or you receive the wrong product, contact us as soon as possible with clear photos of the item, packaging, and order details. We will review and guide you on the next step.

Refund Timeline

Once a return is approved and received, refunds are processed to the eligible payment method or as store credit, depending on the case. Bank or payment partner processing time may vary.